Refund policy

At Luxcariiy, customer satisfaction and product quality are important to us. We offer premium leather wallets, leather bags, leather belts, and other leather accessories to customers in the United States and other eligible international destinations.

Please read our Return & Refund Policy carefully before making a purchase.

14-DAY RETURN POLICY

We accept eligible return requests within 14 days from the date your order is delivered.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must include its original packaging, tags, and accessories, if applicable.
• The product must not show signs of wear, misuse, damage, alteration, or improper handling.
• You must provide your order number and proof of purchase.

Items returned without first requesting a return may not be accepted.

RETURN SHIPPING COSTS

Unless the product received is defective, damaged, or incorrect due to an error on our part, customers are responsible for arranging and paying the return shipping costs.

We strongly recommend using a trackable shipping service for all returns. Luxcariiy is not responsible for returned packages that are lost or damaged during return transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the product and the issue

After reviewing your request, we will provide appropriate assistance, which may include a replacement, refund, or other resolution depending on the circumstances.

NON-RETURNABLE ITEMS

Returns may not be accepted for:

• Personalized, engraved, monogrammed, or custom-made products
• Products that have been used, worn, washed, altered, or damaged after delivery
• Products returned without original packaging or included accessories, where applicable
• Gift cards
• Items clearly marked as Final Sale

If you have questions about whether a specific product is eligible for return, please contact us before placing your order.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Original shipping charges are non-refundable unless the return is caused by a defective, damaged, or incorrect item sent by us.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

ORDER CANCELLATIONS

Customers may request cancellation of an order before the order has been fulfilled or shipped.

Once an order has been fulfilled, shipped, or handed over to the shipping carrier, it cannot be cancelled. If the item is eligible for return, you may request a return after delivery according to this Return & Refund Policy.

EXCHANGES

The fastest way to receive a different product, size, or style is to return the eligible item according to this policy and place a new order for the desired product.

INTERNATIONAL ORDERS

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs delays are outside our direct control and do not automatically qualify an order for a refund.

CONTACT US

If you have any questions about returns, refunds, damaged products, or order cancellations, please contact our customer support team through the contact information provided on our website.

Luxcariiy
Premium Leather Goods & Accessories
Serving Customers in the United States and International Markets